Orders & Shipping

1. How long does delivery take?
Orders are processed within 3–7 business days. Delivery usually takes 8–18 business days after shipment. Total estimated delivery time is 11–25 business days.

2. Do you offer free shipping?
Yes, we offer FREE shipping across the United States.

3. How can I track my order?
Once your order is shipped, we will send a tracking link to your registered email. Tracking updates may take 24–72 hours to activate after shipment.

4. Do you ship internationally?
Currently, we provide shipping services within the United States only.

5. What is the order processing time?
All orders require 3–7 business days for processing. This includes order verification, quality inspection, packaging, and shipment preparation.

6. What is the order cut-off time?
Our daily order cut-off time is 2:00 PM (EST). Orders placed after this time will be processed on the next business day.

7. Which shipping carriers do you use?
We work with trusted shipping partners, which may include:

• USPS
• UPS
• FedEx
• Other reliable fulfillment partners

The carrier used may vary depending on your location and order requirements.

Payments

8. What payment methods do you accept?
We accept:

• Visa & Mastercard
• American Express
• Apple Pay
• Google Pay
• UnionPay
• Shop Pay

9. Is my payment information secure?
Yes. All payments are processed through secure payment providers. We do not store your complete card information.

10. Why was my payment declined?
Please verify your payment details, available balance, or contact your bank/payment provider for assistance.

Returns & Refunds

11. Can I return my order?
Yes. Returns are accepted within 30 days of delivery. Items must be unused, unopened, and in their original packaging.

12. How do I request a return?
Contact our support team with your order number and return reason. Our team will review your request and provide further instructions.

13. Who pays return shipping costs?
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

14. How long does a refund take?
Approved refunds are processed within 10 business days. Your bank or payment provider may require additional processing time.

Order Changes

15. Can I cancel or change my order?
Please contact us immediately after placing your order. Changes or cancellations are not guaranteed once your order enters processing or fulfillment.

16. Can I change my shipping address?
Address changes must be requested immediately after placing your order. We may not be able to update addresses once the order has been shipped.

Damaged or Missing Items

17. What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order details and clear photos of the issue. Our support team will assist you.

18. What if my package shows delivered but I cannot find it?
Please contact the shipping carrier first for assistance. Aurumdine is not responsible for packages that are confirmed as delivered according to carrier tracking information.

Delivery Issues

19. Can delivery be delayed?
Yes. Delivery times may be affected by:

• Severe weather conditions
• Carrier delays
• Natural disasters
• Holiday seasons
• High order volumes
• Unexpected logistical issues

We appreciate your patience during these situations.

20. What happens if my package is returned as undeliverable?
Packages returned due to incorrect address details, missing information, failed delivery attempts, or customer refusal may require additional shipping charges before reshipment.

Contact Us

For any questions regarding returns, refunds, or order assistance, please contact:

Trade name: Aurumdine

Phone: +8618101697558

Email: service@aurumdine.com

Address: 59 Jingye Street, D5, 5th Floor, Jingye Factory Building, Guantang, Kowloon Hong Kong SAR

Trade number: 76729666