Shipping Policy

Thank you for choosing Aurumdine.

At Aurumdine, we are committed to providing a smooth, reliable, and transparent shopping experience. Every order is carefully reviewed, prepared, and shipped through trusted fulfillment and logistics partners to ensure your products arrive safely and efficiently.

Please review our shipping information below.

Order Processing & Handling Time

After your order is successfully placed, our team begins preparing your purchase for shipment.

Processing Time: 3–7 business days (Monday–Friday)

During the processing period, we complete:

• Order verification
• Product quality inspection
• Secure packaging
• Shipment preparation

Orders placed on weekends or public holidays will begin processing on the next business day.

During high-demand periods, promotional events, or holidays, processing times may be slightly extended. If there are any issues related to payment verification, product availability, or order details, our customer support team will contact you via email.

Shipping & Delivery Information

Aurumdine currently offers shipping services within the United States.

Shipping Destination	Estimated Transit Time	Shipping Fee
United States	8–18 Business Days	Free Shipping

Estimated Total Delivery Time:

11–25 Business Days

(Processing Time + Shipping Transit Time = Estimated Delivery Time)

Please understand that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, and other unforeseen circumstances.

Order Cut-Off Time

Daily Order Cut-Off Time: 2:00 PM EST

Orders placed after the daily cut-off time will be processed on the following business day.

Shipping Carriers

To provide secure and reliable delivery, Aurumdine works with trusted shipping providers and fulfillment partners.

Your order may be delivered through carriers including:

• USPS
• UPS
• FedEx
• Other verified logistics partners

Once your order has been shipped, tracking information will be sent to your registered email address.

Tracking Your Order

After your shipment has been dispatched:

• A tracking number will be provided via email.
• Tracking updates may take 24–72 hours to appear after shipment.
• You can follow your package using the tracking link provided.

If tracking information does not update immediately, please allow additional time for carrier systems to refresh.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Email: service@aurumdine.com

Cancellation requests can only be accepted before your order enters processing or fulfillment.

Once an order has been shipped, cancellation is no longer available. Customers may request assistance according to our return policy.

Delivery Issues

Lost, Stolen, or Missing Packages

Once tracking information confirms that your package has been delivered, Aurumdine is not responsible for packages that are lost or stolen after delivery.

If your order shows as delivered but you cannot locate it, we recommend:

• Checking your delivery location
• Asking household members or neighbors
• Contacting the shipping carrier for further assistance

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Aurumdine is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address details.

Shipping Delays

Occasionally, deliveries may be delayed due to circumstances outside our control, including:

• Severe weather conditions
• Carrier delays
• Natural disasters
• High-volume shopping seasons
• Transportation interruptions
• Customs or inspection procedures

We appreciate your understanding and patience during these situations.

Address Changes

If you need to update your shipping address, please contact us immediately after placing your order.

Once an order has entered fulfillment or has been shipped, we may not be able to make address changes.

Returned or Undeliverable Packages

Packages returned due to the following reasons may require additional shipping charges for reshipment:

• Incorrect address provided by the customer
• Missing address information
• Customer refusal of delivery
• Multiple unsuccessful delivery attempts

Holiday Shipping Notice

During major shopping periods, including:

• Black Friday
• Cyber Monday
• Christmas
• New Year

shipping carriers may experience increased demand and longer delivery times.

We recommend placing orders early during these periods to avoid unexpected delays.

Contact Us

For any questions regarding returns, refunds, or order assistance, please contact:

Trade name: Aurumdine

Phone: +8618101697558

Email: service@aurumdine.com

Address: 59 Jingye Street, D5, 5th Floor, Jingye Factory Building, Guantang, Kowloon Hong Kong SAR

Trade number: 76729666