At Aurumdine, we are committed to ensuring complete customer satisfaction with every purchase. Our Return and Refund Policy is designed to provide a simple, transparent, and hassle-free experience for our customers.

Returns

Eligibility for Returns

To be eligible for a return:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging with all original tags and accessories included.
• Certain products may not qualify for returns, including:

• • Perishable goods

  • Customized or personalized products

  • Clearance items or final sale products

Please review the product description carefully, as some items may have specific return conditions.

How to Initiate a Return

To request a return:

1. Contact our customer support team at:

• Email: service@aurumdine.com
• Phone: +1 (555) 123-4567

1. Provide:

   1. Your order number

   2. The reason for the return

   3. Photos or additional details if the product is damaged or defective

   4. Once your return request is approved, you will receive return instructions and any required authorization details.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect due to an error on our part.

Return Shipping

• We recommend using a trackable shipping method or purchasing shipping insurance when returning items.
• Aurumdine is not responsible for returned packages that are lost during transit.
• Return shipping fees are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

Return & Refund Timeline

• Return Period: 30 days from delivery date
• Refund Processing Time: Within 10 business days after approval
• Restocking Fee: None
• Return Method: Mail return
• Return Label: Customer responsibility (unless item is defective or damaged)
• Refund Currency: USD (United States Dollars)

Refunds

Refund Processing

Once your return is approved, your refund will be processed within 10 business days (Monday–Friday).

Refunds will be issued to the original payment method used during checkout.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Partial Refunds

Partial refunds may be granted if:

• The returned product is not in its original condition.
• Items are damaged, used, or missing parts for reasons not caused by Aurumdine.
• Products show signs of misuse or improper handling.

Non-Refundable Items

The following items are generally not eligible for refunds:

• Shipping charges
• Gift cards
• Clearance or final sale items
• Products damaged due to customer misuse

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Allow additional processing time, as banks may delay refund posting.
4. If you still have not received your refund, please contact us.

Support Contact:

📧 Email: service@aurumdine.com
📞 Phone: +1 (555) 123-4567

Exchanges

We only replace products if they arrive damaged, defective, or incorrect.

If you need an exchange for the same item, please contact our support team with your order details.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 7 days of delivery.
• Provide your order number and supporting photos.
• Our team will review your request and provide the appropriate solution.

Contact Us

For any questions regarding returns, refunds, or order assistance, please contact:

Trade name: Aurumdine

Phone: +8618101697558

Email: service@aurumdine.com

Address: 59 Jingye Street, D5, 5th Floor, Jingye Factory Building, Guantang, Kowloon Hong Kong SAR